Terms and Conditions

This Agreement was last modified on 20 December 2019.

Terms & Conditions


Welcome to Onada.lk. We are an online marketplace and these are the terms and conditions governing your access and use of Onada.lk along with its related sub-domains, sites, mobile app, services and tools (the “Site”).

By using the Site, you hereby accept these terms and conditions (including the linked information herein) and represent that you agree to comply with these terms and conditions (the “User Agreement”).

If you do not agree to be bound by this User Agreement please do not access, register with or use this Site. 

  1. User Account 
  • Privileges of the User Account 

In order to avail yourself of certain services and to be eligible for Onada.lk, users can register for an Onada.lk User Account. The registration of such an account is based on the email address and Onada.lk would not be able to reassign such points or previous order details from other user accounts.

  • Confidentiality of the User Account 

The user name, password and any other sensitive information need to be kept confidential. The responsibility of any unauthorized use of your account or its details will be borne by you and Onada.lk will not assume any liability for auctioning the instructions that come via the logged in user account without any further verification.

  1. Permissible to Access the Site 

As per the governing laws of one’s country, one should be legally permitted to access an e-commerce site and enter in to contractual agreements. By accessing the site, you confirm that you are 18 years or older and are shopping for personal purposes only.

  1. Purchases 

All purchases should be for self or for a known party. In the event you are acting as an agent for another, there has to be an established connection or contractual obligation between yourself and the person on whose behalf you are acting.

  1. Payments for Purchases 
  • Methods of Payment

There are multiple payment methods which can be chosen. One must always use one’s own card or other payment mechanism to settle the due amounts to Onada.lk.

  • Receipt of Payment

For orders where the payment has to be made prior to the delivery Onada.lk will not action the order until the full payment is duly made. Onada.lk will not be responsible for any delays in processing due to a delay in payment. 

  1. Out of Stock Items 

There could be rare instances where the product you require is not available at the time of fulfilment. In such cases Onada.lk reserves the right to substitute with a similar product or notify you and discuss possible alternatives.

  1. Product Descriptions and Tags 

Users must mandatorily pay attention to the notes and tags on the site which provide important details of the deliverability, lead time and limitations of certain products.

Onada.lk will not be liable to action or meet the expectations in the event any orders are placed without considering such published information.

  1. Deliveries
  • Delivery Time 

Onada.lk is unable to guarantee a specific time of delivery but will endeavor to ensure that all deliveries are completed before 05.30 pm every day.

In the event of a delay, a Customer Care agent will be in touch with the recipient to inform of the delay.

  • Specific Delivery Times 

In the event a specific time of delivery is required, such as 12 midnight for a surprise, it might be possible depending on the volume for the day and the distance.

However, there is a charge associated with such special deliveries.

Users should contact the Onada.lk hotline to make arrangements for such deliveries.

  • Repeat Deliveries

In the event that the item/s is/ are damaged during the repeat delivery attempt, Onada.lk may not be able to replace same at no cost. If the item is not in deliverable condition, Onada.lk reserves the right to charge for the item as well.

  • Restricted Geographical Locations 

Onada.lk may not be able to deliver all the products published to all parts of the country due to quality or serviceability related issues.

  1. Partner Deliveries

Certain orders may be delivered by our business partners. The responsibility of the quality of the delivery lies with our business partners, however, we will intervene in the event of an issue.

  1. Third Party Sourced Products 

In the event of an order for a product sourced from a third party, we would have to abide by their processes and may not be able to expedite or make changes to the published product.

  1. Order Acceptance

 It is the customer’s responsibility to ensure that there is a party available to accept the order at the point of delivery. 

  1. Order Cancellation

Orders may be cancelled by the customer only. Further, only orders where processing has not commenced can be cancelled. In the event the order processing has commenced, Onada.lk reserves the right to refuse cancellation completely or agree to a cancellation where you will receive only a partial refund. Any production or purchase costs incurred at the time of receiving the cancellation request would have to be recovered from the customer.

  1. Order Refusal
  • Order Processing 

In the event that your order is refused by the recipient due to any reason other than a damage in transit, Onada.lk will not be liable for the costs incurred by you. Such orders will be considered closed no sooner they are refused by the recipient.

  • Refunds for Refused Orders

In the event the order is refused, the party that placed the order will not be entitled to a refund. In the event of the ordered item being a non-perishable product of a particularly high value, the party that placed the order may request for a refund review.

In such instances, will review the request and refund such monies after taking in to consideration all expected and unexpected costs and after deducting a processing fee of a of the product value.

  1. After Sales Service
  • Defective/ Damaged Items 

If the item is defective, it should be reported within 01 days of receipt of the product. Such complaints should be directly lodged through the Onada.lk hotline. Upon receipt of the complaint, Onada.lk group will arrange to collect and scan the product. In the event that it is revealed during the quality scan that the product has been tampered with or misused, thus causing the defect, there will be no compensation provided. However, if the item is found to be defective, a replacement/ similar product/ refund will be offered.

  • Returning of Items 

In the event that you wish to return an item for any reason other than a defect/ damage, Onada.lk reserves the right to refuse acceptance of such returns.

Should you wish to make a complaint, such complaints should be directed to the Onada.lk hotline.

  1. Governing Law 

This Agreement shall be governed by and construed in accordance with the Laws of Sri Lanka and in the event any dispute or difference arising between the Parties in connection with or arising out of this Agreement such dispute or difference shall first be discussed among the Parties.

In the failure to resolve any disputes the aggrieved Party shall have the right to pursue and/or initiate action in a court of competent jurisdiction within Sri Lanka.