Onada.lk customers can either get their product delivered to their door step using the Island-wide delivery option.
Delivery time is generally 1 to 3 business days, however times could vary depending on the merchant/supplier and Onada.lk cannot be held liable for any delays.
In the event where unexpected catastrophes erupt we will
inform you by email and/or phone call, so that you will be updated on the situation.
Further, Onada.lk cannot be held liable for any delays by the courier companies. Please note the following when accepting your order on delivery/ or collecting your order at the Onada.lk office.
Please ensure to check your ordered product/s for any physical damages prior to accepting the delivery. Please do not accept delivery if there are any damages.
Onada.lk nor the Courier partner will not be liable for goods which are damaged in transit if the Proof of Delivery (POD) is signed and the goods are accepted.
Occasionally packages are returned to us as undeliverable. When the courier service returns an undeliverable package to us, we will contact you via email or telephone.
Why are packages occasionally undeliverable?
- Incorrect Address
Packages are normally only undeliverable when the address is incorrect- please check your delivery address carefully when placing your order. Should this occur, a redelivery fee will apply. We will try our best to contact you and double check all orders before processing the order once payment is completed online.
- Refused by Recipient
If you are sending a gift, it may be a good idea to let the recipient know that a surprise is on the way, otherwise they may refuse to accept the package believing that it was sent to them in error.
This is necessary for security and fraud reasons. Again, should this occur, a re-delivery fee will apply.
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